Fraud, Risk & KYC Specialist - Customer Support (Remote - Bali, Indonesia)

Join Transcom as a Fraud, Risk & KYC Specialist in our dynamic customer support team, based in the vibrant locations of Bali, Indonesia. This role is perfect for tech-savvy professionals who thrive in a fast-paced environment, ensuring secure and seamless transactions for our clients. In this position, you will be the first line of defense against fraudulent activities, working closely with our team to identify and mitigate risks in real-time.

At Transcom, we are a leading provider of financial services, known for our commitment to innovation and customer satisfaction. Our team is dedicated to protecting our clients from fraud and ensuring compliance with regulatory requirements. As a Fraud, Risk & KYC Specialist, you will play a crucial role in maintaining the integrity of our operations and safeguarding our clients' interests.

📋 Tanggung Jawab Pekerjaan

• Monitor and analyze transactions for potential fraudulent activities using tools such as Sentinel, LexisNexis, and AML software.
• Conduct Know Your Customer (KYC) checks and verify customer identities using IDScan and other biometric verification tools.
• Investigate and report suspicious transactions to the appropriate authorities and internal teams.
• Stay updated on the latest fraud trends and regulatory changes to proactively mitigate risks.
• Collaborate with cross-functional teams to ensure compliance with anti-money laundering (AML) and know your customer (KYC) regulations.
• Provide training and support to customer support agents on fraud detection and prevention.
• Generate and analyze reports to identify patterns and trends in fraudulent activities.
• Work closely with the fraud prevention team to implement and monitor fraud detection systems.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Finance, Computer Science, or a related field.
• Minimum of 3 years of experience in fraud detection, risk management, or KYC compliance.
• Proficient in using fraud detection tools such as Sentinel, LexisNexis, and AML software.
• Strong understanding of AML and KYC regulations and best practices.
• Excellent analytical and problem-solving skills with the ability to work under pressure.
• Strong communication and interpersonal skills to collaborate effectively with cross-functional teams.
• Fluency in English and Bahasa Indonesia is required.
• Certification in fraud detection or risk management is a plus.

🛠️ Keahlian

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